Families as Partners Volunteer highlighted: Heidi Lyons
Staff member and department highlighted: Bruce Fehr, MD, Lean Resource Office
Involving families in rounds and transitions in care has had a remarkable impact on safety and satisfaction for patients, families, and care providers. As a result of a recent family-centered rounding Lean project, Families have a better understanding of the plan of care and feel more confident to care for their children after discharge.
An inefficient rounding process was the main reason for the family-centered rounding Lean project. The team was led by Bruce Fehr, MD, MBA, Lean Fellow, and Heidi Lyons, a Families as Partners volunteer since 2003, and included people from a variety of departments at Children’s. The team focused on creating beneficial partnerships between health care providers, patients, and families; engaging patients and families in decision-making; and creating an environment that respects and supports the best interests of the patient.
Heidi is in a unique position to see where changes can be made at Children’s that will have a positive impact on the delivery of care through her involvement in the Families as Partners Program, and other Children’s programs. Heidi’s daughter, Olivia, was hospitalized at Children’s multiple times. Heidi has served as a family representative for numerous Rapid Process Improvement (RPI) events, served as a Family Educator within Medical Education, and has been a member of the Family Advisory Council, the PICU Experience Team, and numerous committees, including the Institutional Review Board.
Dr. Fehr actively recruited Heidi and another member of Families as Partners to be part of the Lean team. Families shared their personal experiences and provided vital information on process improvement, patient safety, and patient and family satisfaction. Family representatives are viewed as equals with the staff team members, and their involvement in Lean workshops is very beneficial.
Team receives Patient and Family Engagement Award
The Patient and Family Engagement Award was presented to the Lean process improvement team in November for their work on the family-centered rounding process.The award, presented by the Minnesota Alliance for Patient Safety, is an example of Children’s unique approach to involving families in the Children’s care model.
Family involvement programs at Children’s
The Families as Partners program promotes, coordinates, and supports family involvement throughout Children’s and includes opportunities for families of Children’s patients (past and present) to be involved in programs that give families the opportunity to be involved in decisions and processes for how care is given at Children’s. Staff has worked collaboratively with patients and families through these programs to provide positive change in the areas of process improvement, program and policy development, and care delivery. Programs include:
* Family Advisory Council (FAC)
* Family Advocates
* Family Advisors
* Youth Advisory Council (YAC)
Read the press release about the Patient Family Engagement Award.