What shapes the experience at Children’s

Joy Johnson-Lind, our director of child and family services, was recently featured on the Customer Experience for Profit blog for her work in shaping the experiences our patients have.

“My team, and many teams across Children’s, involve families in nearly everything we do to make sure we get family-centered care right the first time,” Johnson-Lind said, mentioning unique services such as our on-site Geek Squad and TV studio, Star Studio, as well as the Family Advisory Council and Youth Advisory Council.

Read the full interview.

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