Meet John Vaughn, manager of IT Service Delivery.
Describe what a typical day is like for you at Children’s? Wow, I’m not sure if there is ever a “typical” day here at Children’s! That’s part of what I love so much about working here, the constant change, challenge, and variety. On some days I may be sitting in on project status and implementation meetings, other days reviewing customer service metrics, and on other days I’m out rounding on the floors to better understand what is working well for our customers and what are our opportunities to improve. Every day holds a different challenge!
What drew you to Children’s? I’ve worked in a lot of different industries, from manufacturing to education, but I think what drew me to Children’s, and keeps me coming back for more, is the opportunity to feel like the work that I do has a positive impact on the lives of the children and families within our community.
What do you love most about your job? I love hearing the stories from our patients and families about how Children’s changed their lives and knowing that in some small way that I played a part in making sure that our clinicians were able to support the healthcare needs of those children. I love working with a team who has a passion for helping kids. Whether that’s shown through fixing a computer, answering a phone call at 3 a.m., or by checking out an iPad through the Geek Squad, we have the opportunity to make technology work better for everyone who steps through the doors of Children’s.
What is your favorite Children’s memory? I think that my favorite Children’s memory would be running in the HeartBeat 5000 last year. I was running in support of some close friends of mine whose child spent a lot of time up in the cardiovascular care center (CVCC). It was very emotional being able to run for them and also to see the overwhelming turnout of patients, families, clinicians, and staff in support of Children’s and children’s heart health. It makes you feel like you’re a part of a larger team of people focused on helping your community.
How do you spend your time outside of work? I’m married with two younger kids (3 and 7), which means that the kids and all of their activities definitely keep my wife and me busy and on our toes! Now that it is finally summer (right?), I try to get out running and cycling as much as possible. I typically run a number of races over the summer, bike the MS150, and I am training for my very first marathon in October. Finally, I think I might lose a lot of my “IT Geek Cred” if I neglected to mention that I am prone to tinker with absolutely every piece of technology that I can get my hands on at home. My wife believes that I may have something called shiny objects syndrome. She’s probably right.