Five Question Friday: Kelly Patnode

Five Question Friday

Meet Kelly Patnode, patient access specialist at our St. Paul hospital, who has a love for the Minnesota State Fair.

When she isn't working in our St. Paul hospital, Kelly Patnode enjoys reading and helping out at the Minnesota State Fair.

When she isn’t working in our St. Paul hospital, Kelly Patnode enjoys reading and helping out at the Minnesota State Fair.

How long have you worked at Children’s?

I have worked at Children’s in St. Paul for 36 years.

What drew you to Children’s?

I started in St. Paul when it was on “the hill” (across the highway from our current location) as a volunteer at the age of 13. I was a volunteer for four years. I went to school for medical office occupations, but there were no openings at that time. When I was talking to someone at Children’s, they said there was an opening for a health unit coordinator. I asked what that person did, and they explained that person works at the main desk on the floors. I asked if that was similar to a ward secretary, and they said yes. I said, “Well, I have done that job for four years, so I think I could do it!”

Subscribe to MightyWhat is a typical day like for you?

My typical day starts with making a coffee. It is just the right way to start of the day. I then clean and restart all the computers, restock supplies and then either sit at the emergency room desk and start answering the phone, make calls for the providers, put together a chart or break down a chart or start with registering patients who come to be seen in the ER.

What do you love most about your job?

Every day is a different day. What I did yesterday at my job may be totally different than the day before or today. If I can get a smile out of a patient and their parents, it just makes the day better.

What do you enjoy doing outside of work?

Usually I read books. But during the summertime I am busy because I also work at the Minnesota State Fair, selling box-office tickets for grandstand shows and pre-fair tickets. I have been working there for 38 years. So when I am not working at the hospital, I am at the fair. I am actually taking vacation from the hospital to work full time at the fair this year.

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