Quality of care

As long as children need to get better, we need to keep improving

When it comes to safety and quality of care, “good enough” is never good enough. At Children’s Minnesota, we strive for excellence. We never stop learning, and we never stop improving.

To help us improve, we regularly measure our progress and share those results with the public.  We survey families after they visit us, we consult with our Family Advisory Council (made up of parents of past and present patients), and set quarterly improvement goals in all areas of care.

Why we share our metrics at Children’s Minnesota

While no hospital or clinic can guarantee perfect care, we can guarantee we’ll be open, honest, and transparent about what we do. We share the results of our measurements here, so families can make informed decisions about their child’s care.

What areas we assess

Our key measurements are:

Hospital safety and care

Children come to our hospitals to get well. And, at Children’s Minnesota, we do everything we can to keep children safe and healthy during their visits. We measure the quality of our hospital care in wide variety of ways — and we often rank as one of the top hospitals in the country.

Life-long condition management

One of our most important goals is to help children with life-long conditions, like asthma or diabetes, reduce trips to the emergency room or stays in the hospital. We use nationally recognized standards for “well-controlled asthma” or “optimally managed diabetes” to measure how many of our patients are living without frequent hospital visits.

Patient and family satisfaction

After each visit, we ask families to tell us how we did. We track these scores regularly for every unit in the hospital or clinic and routinely share the results with staff. These results are from the last 365 days (updated quarterly).