What to expect
After you login to view a presentation, you should see a moving video feed and hear sound. If there are slides to accompany the presentation they will be visible on the right. Here is an example of what your screen should look like:
If you experience any problems with video, slides, or sound, come back to this page for some tips on how to ensure a better experience. We’ve provided some basic FAQs below and several other links to help troubleshoot some common issues.
Frequently asked questions
Why aren't the slides moving on my Macintosh computer?
This functionality is currently unavailable for all Macintosh systems. We are researching to provide a printable or download version of the slides for Mac users to follow along. We apologize for any inconvenience.
Why do I have to create a user ID and password to take the Activity Evaluation?
This information is stored to track the presentations you have viewed. In the near future we will provide a way to view and print your participation certificates.
When I press the “Activity Evaluation” button, nothing happens. What’s wrong?
The Activity Evaluation is actually a pop-up window. If you have a pop-up blocker installed on your computer you’ll need to disable it for the two sites below:
Please see your pop-up blocker documentation or help file for directions specific to your software.
Why don’t the fast forward/rewind/pause buttons work?
This functionality is part of the Windows Media Player application window we use to stream the video. It was left there as a convenience to broadband users and might not work well under all conditions. Network traffic, computer configuration and user load can all have an affect on these functions. Streaming video technology currently can’t function as you might expect a VCR to function.
We recommend viewing the presentation in one sitting if at all possible. You should use the slider bar to jump into a presentation from which you might have been called away. When using the slider bar to fast-forward or rewind presentations it could take up to 5 minutes or more for the footage to re-initialize.
Why are the “Next” and “Previous” buttons disabled?
The “Next” and “Previous” buttons are only enabled when viewing content with tracks or chapters, such as a CD or DVD. These are part of Windows Media Player and cannot be eliminated when viewing content that lacks tracks or chapters. Our streaming content doesn't have tracks or chapters, so these buttons always appear disabled.
What type of computer do I need to view the video?
Any computer running Windows Media Player 8 or 9 should be able to view the video. To download the latest version of Windows Media Player for your computer please visit Microsoft’s site.
Can I save the video and view it later at my leisure?
Currently there is no way to save the slide presentation and video as one file. Therefore, you must view them online together.
I can’t hear the speaker. What’s wrong?
Make sure you have speakers or headphones attached to your computer and the sound is turned up. If there are speakers attached and they are powered on and you still don’t receive any sound, consult your computer manufacturer’s documentation.
I have sound but no video. How do I enable the video?
Be sure you have the latest version of Windows Media Player. If you have just installed Windows Media Player then restart your computer and try to access the video again. If you are running Windows NT or Windows 95, there are certain system limitations that prevent our presentations from functioning.
Video is choppy, pauses, and/or sound cuts out frequently. How can I fix it?
We highly recommend only users with broadband Internet connections view the online CME content. The video will work on some dial-up connections but will be more subject to erratic playback. Even those that have broadband connections may still be affected due to high internet traffic or problems with an Internet Service Provider’s network. It is not recommended to have other internet applications running while viewing the online video content as this will also interfere with playback.
My question isn't in this list. How can I send a question of my own?
Please use this form to submit any questions you have. Or call the help desk if you have any problems (651) 855-2500.