Patient-and Family-Centered Care is a philosophy of care that respects the pivotal role of the family as the constant in their child's life. It acknowledges that families are the experts of their children, and are the primary care givers and source of support. Patients and families are encouraged to participate as active members of the health care team.

Informed patients and families make better decisions. We strive to provide clear, honest and useful information in a respectful way to all those we care for. Children's Hospitals and Clinics of Minnesota is committed to provide the best care possible, working together in the best interest of the child. This collaborative partnership is the foundation of the care we provide.

Care Communication Boards

Children's was recognized by the Minnesota Alliance for Patient Safety Award for the creation of its Patient-and Family-Centered Team Rounding approach for planning patients' hospital care daily from admission to discharge.

The new model supports face-to-face conversations with everyone involved in a patient's case — including the patient and family.

This rounding program emphasizes the importance of the patient and family as integral members of the care giving team. It places a priority on direct interaction time between nurses, physicians, and family members.

Family-Centered Rounding

In this model, a care team of physicians, residents, medical students, nurses and the patient/family will meet together at a scheduled time to discuss the patient, the plan of care for the day and what is needed to advance care towards discharge. Multidisciplinary team members such as interpretive services, care management or nutrition services will be included in rounds as needed. Patient/Family Centered Rounding makes the patient and the family an integral part of the care team, improves communication between the family and care team, and provides all team members with a clear plan of care.

Patient/Family Quickview

Empowering patients and legal guardians with information to support them in making informed decisions around care, is key in effectively partnering with families.

The Family Advisory Clinical Informatics designed a one-page tool called the Family/Patient QuickView. This tool that can be used by the nurse to display information for the patient and family to assure we have accurately captured the patient and family's information.

Patients and families should be accompanied by a provider, nurse, member of the healthcare team, or HIMs staff member, when reviewing information within the EMR to provide support and answer questions to assure the patient and family understand the disease process, medications, and the treatment plans.

Family Activated Rapid Response Team

All Children's employees, Children's Professional Staff, contracted staff, house staff, students, volunteers, patients, parents, families, legal guardians, and visitors have the ability to unconditionally request urgent medical assistance for a patient perceived to be in distress without the advance consultation with house staff or the patient's attending physicians if the attending physician is not physically present.

Excellence in Patient and Family Centered Care Award

At the very heart of patient-and family-centered care is the recognition that family is the constant in a child's life.  With this, Children's staff understand that each family has an important place on their child's health care team.

The Excellence in Patient-and Family-Centered Care Award gives families an opportunity to recognize and honor care providers who demonstrate an outstanding commitment to patient-and family-centered care. Learn More »

Celebrating Partnerships Highlight

Family members and staff have worked collaboratively to bring about positive change in the areas of process improvement, program and policy development, care delivery and design.  There are many success stories that illustrate the positive impact of involving families in the continuing effort to deliver exceptional patient-and family-centered care.This feature highlights some of the family and staff champions who have worked collaboratively.

A Resource Guide for Families from Families

This Resource Guide is intended for families with children who have special health or developmental needs or chronic illness. The Family Advisory Council prepared this guide.  It contains information and resources we have found to be helpful. While we know this packet may contain only some of the information you'll need, many find it a great place to start.