Resources for Billing Questions
You might receive several different bills from one visit to Children's. For example, you might receive one from each of the following: Children's Hospital, physician, radiology, anesthesiology, pathology, or mental health. Why are there so many different bills? The Children's Hospital bill is primarily for the use of the hospital facility. Physicians, radiologists, and other specialists bill separately. Some are independent contractors and some are Children's employees. They have their own billing process. We all work together to provide excellent healthcare for your child, but from a billing perspective, we are separate businesses.
You will receive billing statements even before you are expected to pay your portion. We do this to show you the initial amount due and the status of your insurance payments.
Itemized bills are not automatically sent to families. If you would like an itemized bill, call (651) 855-2200.
For Help Answering Your Questions
If you have additional questions about coverage, you can contact a Children's Financial Customer Service Representative at (651) 855-2200. Customer Service staff are available to answer your phone call immediately or get back to you within the day. Emails will receive a response within two working days.
If you have extensive hospitalizations or complicated billing issues, you can request the assignment of a Financial Case Manager to your family. The Financial Case Manager will get to know you and your insurance coverage and will be able to better assist you in resolving your billing issues. You will be able to contact your Financial Case Manager directly by phone or email.