Contact Us

Email for patients at Children's

Patients may receive e-mail get well messages over the Internet. Using your normal e-mail process, address your message to This e-mail address is being protected from spambots. You need JavaScript enabled to view it. . Put the patient's name, hospital (Minneapolis or St. Paul), and room number (if known) on the subject line. A printed message will be delivered to the patient's room. Delivery will be once a day, Monday through Friday. To protect patient confidentiality, we will not confirm that an e-mail has been delivered or whether a patient is actually in one of our hospitals. Messages are undeliverable to discharged patients.

How to address concerns, complaints, and grievances

If you and your family have any questions, concerns, or wish to file a grievance, there are several resources at Children's who are available to assist you. There are also many external resources, such as the Joint Commission, Minnesota Department of Health, Office of Health Facilities Complaints, and others, with whom you may file a grievance.

You can contact your child’s nurse or physician, or the family relations liaison at:
Children’s – Minneapolis (612) 813-7393
Children’s - St. Paul (651) 220-6888

The administrative representative, during evening or weekend hours, can be reached at:
Children’s - Minneapolis, call (612) 813-6833;
Children’s - St. Paul, call (651) 220-8460.

Contact the privacy official if you have concerns about your medical information privacy rights. For all Children’s sites, call (612) 813-6911 or toll-free at 1-866-225-3251.
Call the social work department for information or assistance about protective services for children or vulnerable adults.
Children’s - Minneapolis (612) 813-6138
Children’s - St. Paul (651) 220-6479.


Contact the office of ethics for consultation if you are facing difficult health care decisions. For all Children’s sites, call (612) 813-7200.

Regulatory agencies
You may also file a grievance with:

Office of Health Facilities Complaints
85 East Seventh Place, Suite 300
St. Paul, MN 55164-0970
(651) 215-8702 or (800) 369-7994

Board of Medical Practice
2829 University Avenue SE, Suite 400
Minneapolis, MN 55414-3246
(612) 617-2130 or (800) 657-3709

Minnesota Department of Health
Office of Health Facility Complaints
PO Box 64970
St. Paul MN 55164-0970
(651) 215-8713
Minnesota Home Care Hot Line
Fax: (651) 281-9796, TDD: 651-201-5797

Home Care Ombudsman
Office of Ombudsman for Older Minnesotans
Metro Square Building
121 East Seventh Place, Suite 410
St. Paul, MN 55101
(651) 296-0382; 1-800-657-3591
Fax: (651) 297-5654

The Joint Commission
(800) 994-6610
This e-mail address is being protected from spambots. You need JavaScript enabled to view it.

Toy Donations

Because of allergen and immunity concerns among patients, Children's is only able to accept new toys and cannot accept toys that have been part of private collections. For a list of ongoing needs at Children's, please view Children's Wish List. For more information regarding donations to Children's, you can contact Children's Foundation by E-mail at This e-mail address is being protected from spambots. You need JavaScript enabled to view it. .

E-mail Children's

Contact our Webmaster at  This e-mail address is being protected from spambots. You need JavaScript enabled to view it. .