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How to address concerns, complaints, and grievances
If you and your family have any questions, concerns, or wish to file a grievance, please talk with:
- Your child’s nurse or physician.
- The manager or director. Your child’s nurse or health unit coordinator will help you get in contact with them.
- The family relations liaison.
Children’s – Minneapolis (612) 813-7393
Children’s - St. Paul (651) 220-6888
FamilyLiaison@Childrensmn.org
- The administrative representative. During evening or weekend hours,
call and ask for the administrative representative:
Children’s - Minneapolis, call (612) 813-6833;
Children’s - St. Paul, call (651) 220-8460.
Additional resources at Children’s
- Contact the privacy official if you have concerns about your medical information privacy rights. For all Children’s sites, call (612) 813-6911 or toll-free at 1-866-225-3251.
- Call the social work department for information or assistance about protective services for children or vulnerable adults.
Children’s - Minneapolis (612) 813-6138
Children’s - St. Paul (651) 220-6479.
- Contact the office of ethics for consultation if you are facing difficult health care decisions. For all Children’s sites, call (612) 813-7200.
Regulatory agencies
You may also file a grievance with:
- Office of Health Facilities Complaints
85 East Seventh Place, Suite 300
St. Paul, MN 55164-0970
(651) 215-8702 or (800) 369-7994
- Board of Medical Practice
2829 University Avenue SE, Suite 400
Minneapolis, MN 55414-3246
(612) 617-2130 or (800) 657-3709
- Minnesota Department of Health
Office of Health Facility Complaints
PO Box 64970
St. Paul MN 55164-0970
(651) 215-8713
Minnesota Home Care Hot Line
Fax: (651) 281-9796, TDD: 651-201-5797
- Home Care Ombudsman
Office of Ombudsman for Older Minnesotans
Metro Square Building
121 East Seventh Place, Suite 410
St. Paul, MN 55101
(651) 296-0382; 1-800-657-3591
Fax: (651) 297-5654
- The Joint Commission
(800) 994-6610
complaint@JointCommission.org
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