Desiree Wallace is a familiar face at Children’s. She’s celebrating her 20-year anniversary with the organization this year and has worked in a variety of roles — as a child life specialist, a family relations liaison, an organizational development consultant, a Lean consultant and currently as a human resources business partner. Get to know Des in this edition of Five Question Friday.
What is your role at Children’s?
I am a human resources business partner. My primary role is to support leaders of various divisions and help them achieve their goals, specifically when it comes to people management. I am successful when my areas attract and retain the best talent on their teams, when teams feel they have skills and tools to do their best work, and when leaders feel confident they have the information and competencies to be high-performing managers and directors.
What’s an example of a time you saw a Children’s team member or team living our values?
I didn’t have the pleasure witnessing this example but was copied on an acknowledgment to a manger about his employee. The message came from Bieta, a unit operations coordinator in pre-op, who is REMARKABLE and works hard every day to collaborate and coordinate volunteers and interpreters for families in the waiting room. She sent this message: “It had been a particularly busy day on our unit and Osman (interpreter) was a tremendous help. He was troubleshooting printer issues, directing patient traffic, filling in until another interpreter arrived — all on top of his own duties. He goes above and beyond the call of duty with each and every family.” My thanks to them both for JOINING TOGETHER to meet our patient and family needs.
What do you love most about your job?
I am passionate about the mission of Children’s. I love my current job, and every position that I’ve had here, because I get to make a difference, and Children’s makes me feel like that contribution is valued.
How do you spend your time outside of work?
I love spending time with friends, trying new restaurants, taking gym classes and playing volleyball. My time to do these things is limited, however, because the other way I get to touch lives and make a difference is by being the full-time night manager at Ronald McDonald House – Oak Street.
When you were a kid, what did you want to be when you grew up?
At which point of my childhood? I wanted to be a detective, then a lawyer, then an engineer (but only because the boy I had a crush on me told me I should because I was good at math and science). I ultimately thought I would be a child psychologist… and kind of am!