Young boy smiling holding an adults' hand

We have reached a resolution

Children’s Minnesota and Blue Cross and Blue Shield of Minnesota (Blue Cross) have reached a new contract that restores in-network access for our patients with Blue Cross health insurance.

What this means for you

The agreement is retroactive to July 1, 2017, meaning that our patients with Blue Cross commercial and Medicaid health plans will continue to have in-network access, without disruption, to Children’s Minnesota facilities including our Minneapolis and St. Paul hospitals, our Special Care Nursery in Coon Rapids, our 12 primary care clinics, all specialty clinics, our six rehab sites in the Twin Cities, our Minnetonka Ambulatory Surgical Center and our home care services.

If you have canceled or delayed your appointments and want to reschedule, please call your clinic directly. If you visited our facilities and physicians on July 5, 6 or 7, and paid out-of-pocket costs associated with the visit, your payment will either be refunded or applied to your account.

Your questions answered

What if I already canceled or delayed my appointment with my Children’s physician? If you have canceled or delayed your appointments and want to reschedule, please call your clinic directly to reschedule.

What does this mean for Blue Cross-covered patients and their families? The agreement is retroactive to July 1, 2017, meaning that our patients with Blue Cross commercial and Medicaid health plans will continue to have in-network access, without disruption, to Children’s Minnesota facilities, including our Minneapolis and St. Paul hospitals, our Special Care Nursery in Coon Rapids, our 12 primary care clinics, all specialty clinics, our six rehab sites in the Twin Cities and our Minnetonka Ambulatory Surgical Center and our home care services.

I visited a Children’s facility or physician during the out-of-network period. What should I do if I paid out-of-pocket costs for my care? If you received services from a Children’s provider during the out-of-network period (July 5 – 7), and paid out-of-pocket costs associated with the visit, your payment will either be refunded or applied to your account.

If you have other questions, Blue Cross members can find more information at bluecrossmn.com or by calling either the customer service number on the back of their I.D. card or the dedicated number for Children’s Minnesota at 1-855-579-7657.

Thank you for standing tall with us

We believe children are the most amazing people on earth, which drives us to do everything possible to live up to the privilege of caring for them. We’re pleased to have a new agreement with Blue Cross that will allow us to continue working together toward a shared goal: caring for the kids who rely on us both.

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BILLING AND INSURANCE QUESTIONS

Health care billing and health insurance matters can be complex. Contact Children's Minnesota staff to help you through the process.

Becky Sonka