Message Center Pools will now be managed by the employee. Managers no longer need to submit a ServiceNow request on behalf of new employee during the onboarding process.  The manager can advise the employee which pools are appropriate.

The following pools are restricted and require a ServiceNow request to set up appropriate access: 

• Health Information Mgmt (HIM)
• MCRC Clinician
• MCRC Office
• MCRC Psych

Click here for instructions on how you can add yourself to a pool.