Getting to know you

We ask families to complete an extensive questionnaire before your visit. Please make sure that all medical records that might be pertinent—including physician notes, X-ray and other imaging studies, and blood test results—are sent to us in advance. This will help us come up with a diagnosis and treatment plan as quickly as possible.

New patients are generally scheduled for an hour-long visit, but we understand that some patients will require more time. This can mean that families may wait a little longer to be seen on their clinic day. Our initial visits involve an extensive history and a thorough physical exam. Further blood tests or imaging may be done at the time of the first visit.

At the end of the visit, you’ll have a good idea of the plan going forward, even if we may not yet know what is causing your child’s illness. Follow-up can take place both by phone and in the clinic.


To help us complete paperwork and concentrate on your child’s care, it’s best to arrive about 15 minutes before your scheduled appointment. That way, we can zip through the registration and insurance process (remember to bring your insurance card and co-pay) and concentrate on what’s most important — talking with you and taking care of your child.

  • Late Arrivals: If you arrive more than 15 minutes late for your appointment start time, you may need to wait, see a different clinician, or we may need to reschedule your appointment for another day.
  • No Shows: If you need to cancel, please notify us at least 24 hours prior to your scheduled appointment. You can read more about our appointment policy here.

Fast follow-up

It’s a good idea to write out any questions you have before you arrive, but we’re always available later to answer additional questions that surface. If you think of something after the appointment, you can call the nursing staff voicemail at 651-220-7148. Return calls are made inbetween seeing patients in our clinics.



At Children’s, we know how important reliable information about conditions and illnesses is.