Contact Us

Thank you for your interest in Children’s Minnesota.

Children’s Minnesota Minneapolis Hospital
2525 Chicago Ave.
Minneapolis, MN 55404
612-813-6000

Children’s Minnesota St. Paul Hospital
345 North Smith Ave.
St. Paul, MN 55102
651-220-6000
See a listing of all locations for Children’s Minnesota.

Email for patients at Children’s Minnesota

Patients may receive email “get well” messages. Using your normal email process, address your message to [email protected] Put the patient’s name, hospital (Minneapolis or St. Paul) and room number (if known) on the subject line. A printed message will be delivered to the patient’s room. Delivery will be once a day, Monday – Friday. To protect patient confidentiality, we will not confirm that an email has been delivered or whether a patient is actually in one of our hospitals. Messages cannot be delivered to discharged patients.

Billing and Insurance Questions

Hospital bills and health insurance matters can be complex and time consuming. We have extensive information on our billing process, resources for financial counseling and other support in our Billing and Financial Matters section.  If you have additional questions, contact one of our financial customer service lines:

Media Inquiries

To contact the Children’s Minnesota media relations team, please call the media pager at 651-629-2253. This number is monitored during evenings, weekends and holidays. See more resources for media.

How to address concerns, complaints and grievances

At Children’s, we take great pride in the care we provide to our patients and their families. We want you and your child to experience the very best in care, comfort, and compassion throughout your visit to Children’s.

If you and your family have any questions, concerns, or wish to file a grievance, please talk with:

  • Your child’s nurse or physician
  • The manager or director. Your child’s nurse or unit operations coordinator will help you contact him or her.
  • The family liason
  • The administrative representative. During evening or weekend hours, call and ask for the administrative representative:

Additional resources at Children’s Minnesota:

  • Contact the privacy officer if you have concerns about your medical information privacy rights. For all Children’s Minnesota sites, call 952-992-5470 or the toll-free Compliance Hotline at 1-866-225-3251.
  • Call the social work department for information or assistance about protective services for children or vulnerable adults.
  • Contact the office of ethics for consultation if you are facing difficult health care decisions. For all Children’s Minnesota sites, call 612-813-7200.

Regulatory agencies

You may also file a grievance with these regulatory agencies.

Office of Health Facilities Complaints
P.O. Box 64970
St. Paul, MN 55164-0979
651-201-4201 or 800-369-7994

Board of Medical Practice
2829 University Avenue SE, Suite 500
Minneapolis, MN 55414-3246
612-617-2130 or 800-657-3709

The Joint Commission
[email protected]
Office of Quality and Patient Safety
The Joint Commission
One Renaissance Boulevard
Oakbrook Terrace, IL 60181

About the website

For questions or feedback regarding our website, contact our webmaster at [email protected]. (NOTE: please do not send any patient or illness related information to this address)

FIND A DOCTOR

FIND BY LOCATION

Hours, maps, and directions, plus team members and specialty services at each Children’s location.

BILLING POLICIES

Dealing with billing and insurance issues can be stressful, confusing, and complex. At Children’s, we can help. We provide billing policies and translations into several languages.