Contact Us

Thank you for your interest in Children’s Hospitals and Clinics of Minnesota.

Children’s Minnesota – St. Paul
345 N. Smith Ave.
St. Paul, MN 55102
651-220-6000

Children’s Minnesota – Minneapolis
2525 Chicago Ave.
Minneapolis, MN 55404
612-813-6000
See a listing of all locations for Children’s Hospitals and Clinics of Minnesota.

About the website

For questions or feedback regarding our website, contact our webmaster at [email protected]. (NOTE: please do not send any patient or illness related information to this address)

Email for patients at Children’s Hospitals

Patients may receive email “get well” messages. Using your normal email process, address your message to [email protected] Put the patient’s name, hospital (Minneapolis or St. Paul) and room number (if known) on the subject line. A printed message will be delivered to the patient’s room. Delivery will be once a day, Monday – Friday. To protect patient confidentiality, we will not confirm that an email has been delivered or whether a patient is actually in one of our hospitals. Messages cannot be delivered to discharged patients.

Billing and Insurance Questions

Hospital bills and health insurance matters can get complex and be time consuming. We have extensive information on our billing process, resources for financial counseling and other support in our Billing and Financial Matters section.  If you have additional questions, contact one of our financial customer service lines: 651-855-2200 (for hospitals), 651-855-2345 (for general pediatric or specialty services) or 763-278-0800 (for clinics in Hugo, West Saint Paul or Partners in Pediatrics).

Media Inquiries

To contact the Children’s Hospitals and Clinics of Minnesota media relations team, please call the media pager at 651-629-2253. This number is monitored during evenings, weekends and holidays. See more resources for media.

How to address concerns, complaints and grievances

At Children’s, we take great pride in the care we provide to our patients and their families. We want you and your child to experience the very best in care, comfort, and compassion throughout your visit to Children’s.

Whenever you have questions, concerns, comments or something that needs to be addressed immediately, the first person to talk with is your child’s physician, nurse, or another member of the health care team.

If after you have discussed your questions and concerns with the members of your care team and the issues remain unresolved, our Family Liaison is here to assist you during business hours or the Administrative representative after hours.

Family Liaison

  • 651-220-6888 at Children’s Saint Paul and Clinics
  • 612-813-7393 at Children’s Minneapolis and Clinics
  • email: [email protected]

Administrative representative

Contact the office of ethics for consultation if you are facing difficult healthcare decisions. For all Children’s sites, call 612-813-7200.

Regulatory agencies

You may also file a grievance with these regulatory agencies.

Office of Health Facilities Complaints
85 East Seventh Place, Suite 300
St. Paul, MN 55164-0970
651-215-8702 or 800-369-7994

Board of Medical Practice
2829 University Avenue SE, Suite 400
Minneapolis, MN 55414-3246
612-617-2130 or 800-657-3709

Minnesota Department of Health
Office of Health Facility Complaints
PO Box 64970
St. Paul MN 55164-0970
651-201-4201

Minnesota Home Care Hotline
Fax: 651-281-9796 or TDD: 651-201-5797

Home Care Ombudsman
Office of Ombudsman for Older Minnesotans
Metro Square Building
121 East Seventh Place, Suite 410
St. Paul, MN 55101
651-296-0382 or 1-800-657-3591
Fax: 651-297-5654

The Joint Commission
800-994-6610
[email protected]

FIND A DOCTOR

FIND BY LOCATION

Hours, maps, and directions, plus team members and specialty services at each Children’s location.

BILLING POLICIES

Dealing with billing and insurance issues can be stressful, confusing, and complex. At Children’s, we can help. We provide billing policies and translations into several languages.