As long as children need to get better, we need to keep improving
When it comes to safety and quality of care, “good enough” is never good enough. At Children’s Minnesota, we strive for excellence. We never stop learning, and we never stop improving.
To help us improve, we regularly measure our progress and share those results with the public. We survey families after they visit us, consult with our Family Advisory Council (made up of parents of past and present patients), and set quarterly improvement goals in all areas of care.
Why we share our metrics at Children’s Minnesota
While no hospital or clinic can guarantee perfect care, we can guarantee we’ll be open, honest, and transparent about what we do. We share the results of our measurements here, so families can make informed decisions about their child’s care.
What areas we assess
Our key measurements are:
Quality and patient safety outcomes
At Children’s Minnesota, we do everything we can to keep children safe and healthy. We measure the quality of our care and safety in wide variety of ways. Children’s Minnesota participates in the Children’s Hospitals’ Solutions for Patient Safety, a network of 150+ children’s hospitals working together to make progress on a journey to zero harm. We focus on implementing and sustaining established best practices that are shown to reduce harm, supporting a culture of safety and learning, and identifying opportunities for improvement.
Patient and family experience
At Children’s Minnesota, we are committed to delivering an exceptional experience for our patients and their families. After each visit, we ask families how we did. We track feedback for every hospital and clinic encounter, routinely update our results, and share with our staff to continually improve.
Clinical practice guidelines
Children’s Minnesota has created a number of clinical practice guidelines for health professionals that highlight an evidence-based approach to the management of certain conditions in order to reduce unwarranted variation in care.
