Patient and family satisfaction outcomes
We ask every patient’s family to tell us what they think
Every year, we survey hundreds of families to find out how we did. Using the NRC+ Picker Patient Satisfaction Survey — a survey used by many children’s hospitals nationwide — we track satisfaction scores for every unit in the hospital or clinic. We share the results with staff and work with our Family Advisory Council to find ways to create a more welcoming and satisfying environment for all patients and families.
Satisfaction with overall service
After each visit, families were asked to rate their overall satisfaction on a scale of 1-10, with 10 being the best response.
This chart shows you the percent of families that gave us the highest marks (9 or 10).
When reading this chart, higher is better.