Quality of CarePatient and family satisfaction

Patient and family satisfaction outcomes

We ask every patient’s family to tell us what they think

Every year, we survey hundreds of families to find out how we did. Using the NRC+ Picker Patient Satisfaction Survey — a survey used by many children’s hospitals nationwide — we track satisfaction scores for every unit in the hospital or clinic. We share the results with staff and work with our Family Advisory Council to find ways to create a more welcoming and satisfying environment for all patients and families.

Satisfaction with overall service

After each visit, families were asked to rate their overall satisfaction on a scale of 1-10, with 10 being the best response.

This chart shows you the percent of families that gave us the highest marks (9 or 10).

When reading this chart, higher is better.

aboutus.qualityofcare.chart-overallservices

Willingness to recommend us

After each visit, families were asked to rate their willingness to recommend us to another family on a scale of 1-5, with 5 being the best response.

This chart shows you the percent of families that gave us the highest mark (5).

When reading this chart, higher is better.

aboutus.qualityofcare.chart-recommend

RESEARCH AT CHILDREN'S

From improving day-to-day quality of life for children and teens to adopting cutting-edge technologies — we never stop reimagining health care.

CLINICAL AWARDS & HONORS

See the latest listing of recent honors, awards, presentations and published work by Children's professional staff.