Patient and family satisfaction outcomes

We ask every patient’s family to tell us what they think

Every year, we survey hundreds of families to find out how we did. Using the NRC+ Picker Patient Satisfaction Survey — a survey used by many children’s hospitals nationwide — we track satisfaction scores for every unit in the hospital or clinic. We share the results with staff and work with our Family Advisory Council to find ways to create a more welcoming and satisfying environment for all patients and families.

Willingness to recommend us

After each visit, families were asked to rate their willingness to recommend us to another family on a scale of 1-5, with 5 being the best response.

This chart shows you the percent of families that gave us the highest mark (5).

When reading this chart, higher is better.