Patient and family satisfaction outcomes
We ask every patient’s family to tell us what they think
Every year, we survey hundreds of families to find out how we did. Using the NRC+ Picker Patient Satisfaction Survey — a survey used by many children’s hospitals nationwide — we track satisfaction scores for every unit in the hospital or clinic. We share the results with staff and work with our Family Advisory Council to find ways to create a more welcoming and satisfying environment for all patients and families.