Family Resource Centers

The Family Resource Center is a comfortable, welcoming place where supportive, caring staff can connect you to a wide array of helpful resources and amenities during your stay at our hospitals. We provide these services and resources at no cost to patient families, thanks to the many donors who support family services programs.

Services and resources

Here are some of the services and resources available:

  • Library and information services
    • Consumer Health Library Services, including reference assistance and customized  information packages for consumer health, parenting and community resource questions. Search the library catalog.
    • Education materials on a wide variety of topics. See our topics and articles.
    • Books for patients and bookcart rounds to inpatient floors. Search the library catalog.
    • Family Resource Guide (PDF). Members of the Family Advisory Council prepared this guide to share important information and resources members have found to be helpful.
  • Electronics and business equipment
    • Computers for Internet access and other business applications
    • Phone charging station
    • Photocopier and fax machine
  • Services
    • Help setting up a CaringBridge™ site, an Internet service that helps parents create a personalized, secure Web page to stay in touch with friends and relatives through an online journal, photo album and guestbook
    • Notary public services: Staff members are licensed by the Minnesota Secretary of State to witness the signing of important documents
    • Financial counseling and help with billing concerns and financial assistance applications
  • Information about local amenities
    • Local hotels that offer discounted medical rates
    • Dining options near our Minneapolis and St. Paul campus locations
    • Parks and recreational activities for children and families
    • Bus lines
  • Complimentary items for families
    • Books, magazines, novels and puzzle books
    • Beverages and breakfast snacks
    • Personal hygiene kits for families who arrive at Children’s unexpectedly or forget to pack toiletries

Please note: Information and resources provided by the Family Resource Center are intended for reference purposes only and should not be interpreted as medical advice or instruction. Please discuss specific concerns or questions with your healthcare provider(s).

Locations and hours

Minneapolis: The Great Clips Family
Resource Center
Location: Second floor, across from the Welcome Center (Suite 2109)
Hours: Open 7 a.m. to 5 p.m., Monday – Friday, 10 a.m. – 4 p.m. Saturday
Staff available: 9 a.m. to 5 p.m., Monday – Friday, 10 a.m. – 4 p.m. Saturday
Call: 612-813-6816

St. Paul – The Family Resource Center
Location: River Tower, third floor (Suite 3107)
Hours: Open 7 a.m. to 5 p.m., Monday – Friday
Staff available: 9 a.m. to 5 p.m., Monday – Friday
Call: 651-220-6368

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