Convenient, expert care through your smartphone, tablet or computer

Through the virtual care program at Children’s Minnesota, children and their families can schedule a virtual visit to televideo chat with their care team from the comfort of home – or an alternate private location – without the cost and time associated with traveling to one of our clinics. During virtual visits, patients and health care providers can see, hear and talk with each other, just like traditional, in-person appointments.

When is virtual care the right choice?

If your child is a patient in one of our participating specialty areas, ask your clinic provider if a virtual visit might be an option for your family.

Use the drop down to view participating virtual care specialties:

If you have all of the necessities for virtual care,

please select a program below and call the number displayed:

What are the requirements for a virtual visit?

There are different ways our patients can connect with their providers virtually, depending on the clinic.

If your child is a patient at the Minneapolis or St. Paul primary care clinic or with one of the Children’s Minnesota specialty clinics offering virtual care, you can use the following instructions.

If your child is a patient at any other location, call your clinic for assistance.

Location

The patient must be physically located in Minnesota at the time of the virtual visit. Regulations regarding virtual care are changing daily with the COVID-19 pandemic. Please check with your clinic if seeking care outside of Minnesota.

Set up a MyChildren’s account

(If you are a patient at Children’s Minnesota Minneapolis or St. Paul Clinic or Specialty Clinics)

The preferred method of connecting for a virtual care visit is through your MyChildren’s account. Click the button to check if you have the correct login information. If you need to enroll, please contact your clinic or call Children’s Health Information Management at 612-813-6216.

If you are unable to establish a MyChildren’s account, contact your clinic to learn about how to get a secured video link sent to your personal email address.

Check technical requirements

Getting started is easy. You will need access to the following:

    • A smartphone or tablet
    • A laptop or computer with a working speaker and camera
    • Dependable internet or WiFi connection

Preparing for your virtual visit

A virtual care appointment is one more way our Children’s Minnesota team of providers can help you raise happy, healthy kids. Here are a few things that will make your virtual visit go smoothly:

Before your first virtual visit

Prior to your first virtual appointment, a team member from the Children’s Minnesota virtual care program will call to schedule a test call and will then send you a test virtual visit link via [email protected] email. The test call helps to ensure your device of choice will work for the virtual visit. Once the test call has been successfully completed, the virtual care appointment can be confirmed with your Children’s Minnesota clinic.

Day of your first virtual visit

  • Login to MyChildren’s 5-10 minutes prior to appointment.
  • Check messages in your inbox with a subject line indicating a virtual visit. If received the link by email, refer to the clinic email.
  • Click, or copy and paste the link into your device browser in order to start your visit.
  • Wait for the Children’s Minnesota care team to join the visit.

Please call your clinic if you have any questions about your appointment or if unable to locate the link for your virtual visit.

For any questions about your MyChildren’s account, call 877-621-8014.

For technical questions about the virtual visit, call 952-992-5400.*

(*If you are a patient at Children’s Minnesota Minneapolis or St. Paul Clinic or Specialty Clinics)