Translations: Español

Virtual Clinic: Convenient, expert care online through your smartphone, tablet or laptop

Through the virtual care program at Children’s Minnesota, you can schedule a virtual visit online with your care team from the comfort of home – or an alternate private location – without the cost and time associated with traveling to one of our clinics.

During virtual clinic visits, patients and health care providers can see, hear and talk with each other, just like traditional, in-person appointments. Please ask your clinic provider if a virtual clinic visit might be an option for your family.

Virtual clinic visits are scheduled appointments that happen during regular clinic hours. They let you to meet face-to-face with a provider with a secure video connection.

Virtual clinic visits cost the same as an office visit and are covered by most insurance plans.

Care is also available virtually by our Social Work, Interpreter, Nutrition, Wound services and our Home Care team. Care may be provided virtually in our inpatient units and clinic settings as well as in-home.

What you need for a virtual video visit

The patient must be physically located in Minnesota at the time of the virtual clinic visit. Regulations regarding virtual care are changing daily with the COVID-19 pandemic, so please check with your clinic if you’re seeking care outside of Minnesota.

The patient must be present for the virtual clinic visit unless told otherwise by your provider.

Find a private setting with good lighting, and avoid cafe or coffee shop settings if possible.

We recommend that you use a mobile device (a smartphone or tablet) for the best experience. If your device is not connected to Wi-Fi, cellular data will be used. An unlimited data plan is highly recommended.

If you can’t use a mobile device, you can use a laptop or PC with a working camera, microphone, speaker, and internet connection. Supported internet browsers are Google Chrome on Windows laptops and Safari on Apple laptops.

Your virtual visit

If you have everything needed for a virtual visit, select the participating primary care clinic or specialty care clinic below for instructions and the number to call to schedule a virtual visit.

Primary care clinics
For well-child visits, common illnesses, and minor injuries

Specialties
For children who are seeing a specialist for advanced care

Video: How to prepare for and complete your visit

Call the clinic’s number above to set up a virtual care appointment. If you will need an interpreter during your visit, please ask for one during this call. Your clinic will send your virtual visit appointment, including the appointment link, to either your MyChildren’s account (preferred) or to the email address that you give them.

Before your virtual visit

Printable checklist

  1. Download Vidyo to your device.
  2. Perform a test call right away following these testing instructions.
  3. Make sure you have an appointment by checking your MyChildren’s Message InBox or your email for the link to your virtual visit. Call your clinic if you cannot find your appointment. Note: The appointment information and link can be pasted into your personal calendar.
  4. Gather your child’s medications and medical records.
  5. Send any photos/images that your clinic has asked for using your MyChildren’s account following these photo sharing instructions.
  6. Submit any forms requested by your clinic.
  7. If you would like other family members to join the virtual visit, have them download Vidyo to their device and send them the link to your virtual visit by email or text. Have them join the virtual visit 5-10 minutes prior to appointment time.

Day of your virtual visit

Detailed printable instructions: Laptop or PC, Smartphone or tablet

  1. Make sure you’ve done a test call from your device (see above).
  2. Find the virtual care visit appointment that you received from your clinic in your MyChildren’s Message InBox or by email. Contact your clinic right away if you can not find your appointment.
  3. 5-10 minutes before your appointment, click on the appointment link or copy and paste the link into your web browser (Google Chrome for Windows or Safari for Apple) to start your virtual care visit.
  4. Enter the patient’s name, then Join/Connect.
  5. Wait for the Children’s Minnesota care team to join the visit.

Need help?

Please call your clinic if you have any questions about your appointment or if you can’t find the link for your virtual visit.
For any questions about your MyChildren’s account, call 877-621-8014.
For technical questions about the virtual visit, call 952-992-5400.

Instructions

Call the clinic’s number above to set up a virtual care appointment. The clinic will send a message with instructions to either your MyChildren’s account (preferred) or to the email address that you give them.

Please gather medications and medical records prior to your appointment.

Please call your clinic if you have any questions about your appointment or if unable to locate the link for your virtual visit.

Instructions

Call the clinic’s number above to set up a virtual care appointment. You will receive information on how to access your appointment.

Please gather medications and medical records prior to your appointment.

Please call your clinic if you have any questions about your appointment or if unable to locate the link for your virtual visit.