Care from the comforts of home

Through the virtual care program at Children’s Minnesota, children and their families can video chat with their care team from the comfort of home – or an alternate private location – without the cost and time associated with traveling to one of our clinics. During virtual visits, patients and health care providers can see, hear and talk with each other, just like traditional, in-person appointments.

When is virtual care the right choice?

If your child is a patient in one of our participating specialty areas, ask your clinic provider if a virtual visit might be an option for your family.

Participating virtual care specialties:

  • Behavioral Health
  • Cancer and Blood Disorders
  • Concussion
  • Developmental Pediatrics
  • Eating Disorders
  • Endocrinology and Diabetes
  • Genomic Medicine and Genetics
  • Heart Clinic
  • Immunology
  • Infectious Disease
  • Integrative Medicine
  • Midwest Resource Children’s Center
  • Neurology
  • Pain Medicine and Palliative Care
  • Primary Care Clinics
  • Psychiatry
  • Psychology
  • Sleep Disorders
Young male patient with adult male visitor

Benefits of virtual visits

Reduced travel, better support for chronic conditions, less wait time, ease of scheduling

1. What are the necessities for a virtual visit?

Set up MyChildren’s

You need to set up a MyChildren’s account to log-in for the virtual visit. Click the button to the right to check if you have the correct login information. If you need to enroll, you can call Children’s Health Information Management at 612-813-6216.

Check technical requirements

Getting started is easy. You will need access to the following:

  • A computer, laptop or smartphone
  • A built in or attached camera
  • A build in or attached speaker
  • A microphone
  • Internet or wifi connection

2. Start preparing for your virtual visit

A virtual care appointment is one more way our Children’s team of providers can help you raise happy, healthy kids. Here are a few things that will make your virtual visit go smoothly:

Before your first virtual visit

  • Schedule a test call

Prior to your first virtual appointment, a team member from the Children’s telehealth program will contact you to schedule a test call. The test call simply ensures your device of choice will work for the virtual visit. Once the test call has been successfully completed, the virtual care appointment can be confirmed with your Children’s clinic.

Day of your first virtual visit

  • Login to MyChildren’s 5-10 minutes prior to appointment
  • Check for messages in your inbox, subject line will mention the virtual visit
  • Click, or copy and paste the link into your browser in order to start your visit
  • Contact clinic if any issues arise

If you have any technical questions about your MyChildren’s account, call 877-621-8014.

Have you read the 2 steps above?

If you have all of the necessities for virtual care,
please select a program below and call the number displayed: