Virtual Clinic

Translations: Español, Hmong, Karen, Somali

Virtual care: Convenient, expert care online through your smartphone, tablet or laptop

Through the virtual care program at Children’s Minnesota, you can schedule a virtual visit online with your care team from the comfort of home – or an alternate private location – without the cost and time associated with traveling to one of our clinics.

During virtual clinic visits, patients and health care providers can see, hear and talk with each other, just like traditional, in-person appointments. You and your provider should mutually determine if a virtual care visit is right for your child’s care.

Virtual clinic visits are scheduled appointments that happen during regular clinic hours. They let you to meet face-to-face with a provider with a secure video connection.

Virtual clinic visits cost the same as an office visit and are covered by most insurance plans.

Care is also available virtually by our social work, interpreters, nutrition, wound services and our home care team. Care may be provided virtually in our inpatient units and clinic settings as well as in-home.

What you need for a virtual video visit

The patient must be physically located in Minnesota at the time of the virtual care visit, as required by state medical boards. If you do not plan to be in Minnesota at the time of your virtual care visit, you must notify your clinic in advance. Regulations about virtual care are changing daily with the COVID-19 pandemic, so please check with your clinic about receiving care outside of Minnesota.

The patient must be present for the virtual clinic visit unless told otherwise by your provider.

Find a private, comfortable setting with good lighting, and avoid café or coffee shop settings if possible.

We recommend that you use a mobile device (a smartphone or tablet) for the best experience. If your device is not connected to Wi-Fi, cellular data will be used. An unlimited data plan is highly recommended.

If you can’t use a mobile device, you can use a laptop or PC with a working camera, microphone, speaker, and internet connection. Supported internet browsers are Google Chrome on Windows laptops and Safari on Apple laptops.

How we keep your virtual visit private and secure

Here are ways that we protect the privacy of your family and your child’s health information during virtual care visits.

Our virtual care platforms are secure and HIPAA-compliant.
Children’s Minnesota staff may be in a private space such as an exam room or office during a virtual care visit. If staff is in a clinic setting where other staff may be visible in the background, they will generally use headsets so others cannot hear you.
Video connections are not recorded by Children’s Minnesota. Unauthorized recording is not allowed. If your visit is on the phone, your conversation is as secure as any phone call.

Your virtual visit

If you have everything needed for a virtual visit, select the participating primary care clinic or specialty care clinic below for instructions and the number to call to schedule a virtual visit.

Primary care clinics

For well-child visits, common illnesses, and minor injuries

Specialties

For children who are seeing a specialist for advanced care

Children’s Minnesota Primary Care Clinic – Hugo 651-426-1141
Children’s Minnesota Primary Care Clinic – Minneapolis 612-813-6107
Children’s Minnesota Primary Care Clinic – St. Paul 651-220-6700
Children’s Minnesota Primary Care Clinic – West St. Paul 651-726-9500
Children’s Minnesota Partners in Pediatrics Primary Care Clinic – Brooklyn Park 763-425-1211
Children’s Minnesota Partners in Pediatrics Primary Care Clinic – Maple Grove 763-559-2861
Children’s Minnesota Partners in Pediatrics Primary Care Clinic – Minnetonka 952-930-8484
Children’s Minnesota Partners in Pediatrics Primary Care Clinic – Rogers 763-428-1920
Children’s Minnesota Partners in Pediatrics Primary Care Clinic – St. Louis Park (Calhoun) 952-930-8400
Aerodigestive 612-813-6000
Asthma St. Paul: 651-220-6700 | Minneapolis: 612-813-6107
Behavioral Health St. Paul: 651-220-6720 | Minneapolis: 612-813-8455
Cancer and Blood Disorders 612-813-5940
Cleft and Craniofacial 612-813-6888
Concussion St. Paul: 651-356-6080 | St. Paul: 651-220-6705
Cystic Fibrosis 612-813-7240
Developmental Pediatrics Minneapolis: 612-813-6300
Dietitians Minneapolis and St. Paul: 612-813-6777
Down Syndrome Clinic 612-813-6777
Ear, Nose, Throat (ENT) 612-874-1292
Eating Disorders St. Paul: 612-813-7179
Endocrinology and Diabetes 651-220-6624
Feeding Clinic Minneapolis and St. Paul:651-220-6446
Gender Health 612-813-7950
Genomic Medicine and Genetics 612-813-7240
Gynecology 651-220-5999
Heart Clinic Minneapolis: 612-813-8800 | St. Paul 651-220-8800
Home Care 612-813-6246
Immunology 612-813-6777
Infectious Disease 612-813-6777
Integrative Medicine 612-813-7888
Midwest Fetal Care Center 855-693-3825
Midwest Children’s Resource Center St. Paul: 651-220-6750
Nephrology Minneapolis: 612-813-6000 | St. Paul: 651-220-6000 Kidney Diseases and Hypertension (Nephrology) Clinic: 612-813-6089
Neurology St. Paul: 651-356-6080 | St. Paul: 651-220-6705
Neurosurgery Minneapolis, Minnetonka and St. Paul: 651-220-5230
Intensive Care Follow-up Clinic 651-220-6144
Orthopedics Minneapolis (Inpatient): 612-813-6000 | St. Paul (Inpatient): 651-220-6000 Minneapolis and St. Paul (Outpatient): 651-220-5700
Pain Medicine and Palliative Care 612-813-7888
Pharmacy Services Minneapolis: 612-813-6210 | Outpatient pharmacy: 612-813-7290 St. Paul: 651-220-6944 | Outpatient pharmacy: 651-220-6944 Home care pharmacy: 612-813-7206
Pharmacogenomics 612-813-7240
Physical Medicine and Rehabilitation Lakeville: 952-992-6700 | Minnetonka: 952-930-8630 Maple Grove: 763-416-8700 | Roseville: 651-638-1670 St. Paul: 651-220-6880 | Woodbury: 651-726-9160
Psychiatry 651-220-6894
Psychology Minneapolis: 612-813-6224 | St. Paul: 651-220-6720
Pulmonology Minneapolis | Minnetonka | St. Paul: 612-813-3325
Respiratory Care Minneapolis: 612-813-6705 | St. Paul: 651-220-6350
Sleep Disorders 651-220-6258

Thank you for using Children’s Minnesota virtual visits for your child’s care.

Scheduling a virtual visit

Call the clinic’s number above to set up a virtual care appointment.
If you will need an interpreter during your visit, please ask for one during this call.
A MyChildren’s portal account is needed for a virtual visit with this clinic. To enroll in MyChildren’s, ask the patient registration staff at your clinic or call Children’s Minnesota Health Information Management at 612-813-6216.
On the day of your appointment, log in to your account 10-15 minutes before your appointment to join the virtual care visit.

Download the PDF below for full instructions to prepare for and log in to your virtual visit Printable instructions

Before your virtual visit

Test your computer, tablet or mobile phone ahead of time. The easiest way to test your device is to conduct a Tech Check before each appointment.
Write down any concerns you’d like to discuss with your provider, and up-to-date medical history.
If needed, send photos to your provider through your MyChildren’s account. Use these instructions to upload: photo sharing instructions.
Submit any forms requested by your clinic.
If other family members are joining the virtual visit, have their email or phone number ready so the Children’s Minnesota team can invite them when you have joined the visit.

Need help?

Please call your clinic at the number above if you have any questions about your virtual visit appointment.
For technical questions, call 877-621-8014.
Device requirements
Tips