Medical services, pharmacy claims and billing delays

Change Healthcare, a provider of our payment management software, reported a cybersecurity incident on 02/21/24. This incident has impacted several pharmacies and hospitals, including Children’s Minnesota. For more information about your medical bills and prescriptions, read more.

Billing and financial matters

Hospital bills and health insurance matters can get complex and time consuming. This section tells you how to get in touch with Children’s Minnesota staff who can help walk you through the billing and insurance process.

In this section, you’ll find:

What you should review before your visit

Please bring your photo ID to appointments. If you have insurance, bring your insurance card. Co-pays will be collected at the time of service (if applicable).

Children’s Minnesota accepts most insurance programs. The hospital has contracts with all major Health Maintenance Organizations (HMOs), Preferred Provider Organizations (PPOs), insurance companies and Medicaid plans.

If you have insurance:

  • Provide current information: Children’s Minnesota needs your current insurance information in order to bill for services in a timely and effective manner. Please notify us at 952-992-5650 or email us at [email protected] if your insurance plan or address changes at any time during the treatment of your child.
  • Know your plan: Get familiar with your health plan benefits and communicate with your insurance provider so you understand your child’s coverage. Many insurance plans, including Medicaid, require referrals and/or authorizations before receiving services. Elective care may be delayed if all required information is not in place.

What if I don’t have insurance?

If you do not have insurance, your child may be eligible for a Medicaid program or Children’s Minnesota financial assistance. Our financial counselors can help you determine which programs might be appropriate for your child. You can contact a financial counselor at 651-220-6367 or 612-813-6432.

Do you have Medical Assistance or MinnesotaCare insurance coverage?

Don’t risk a gap in your health insurance coverage. Visit the Minnesota Department of Human Services (DHS) Renew My Coverage website for information about the renewal process.

Financial assistance

Children's Minnesota  offers financial assistance for eligible patients and support from our financial counselors.

Financial assistance calculator

Find out if you qualify for our financial assistance program.