Mighty Blog

Extended wait times in emergency department due to respiratory illnesses

Children’s Minnesota, like other health systems across the country, is experiencing extended wait times at our emergency department (ED), walk-in clinics, outpatient pharmacy and primary care clinics due to an increase of patients with the flu, RSV and other respiratory illnesses.

What to do and where to go if your child has the flu or RSV

  • If your child is experiencing severe respiratory symptoms, any emergency department – pediatric or adult – should be able to treat them effectively.
  • If they are experiencing a life-threatening emergency, call 9-1-1 immediately.
  • For mild symptoms, you can go to any urgent care or your primary care clinic for help managing symptoms.
  • If you aren’t sure what you are seeing or when to worry, that is when to call for advice to your clinic’s nurse triage lines.
  • Do not let wait times prevent you from seeking medical treatment if your child needs urgent or emergency care.

How it works at Children’s Minnesota

Patients who come to one of Children’s Minnesota’s EDs, walk-in clinics or primary care clinics will be triaged, or assessed, based on medical needs and resources available. This means patients with more acute illness may be seen before patients already in the waiting room. We apologize for any frustration or inconvenience this may create.

Thank you for your patience.

When to seek medical attention

If your child has any of the following symptoms, it is recommended that you seek medical attention.

  • A high fever in a child under 1 month of age
  • For kids older than 1 month of age, a high fever that does not break with fever-reducing medications or fevers that continue to come back after fever-reducing medications wear off
  • Cough or other symptoms getting worse
  • Wheezing
  • Showing signs of dehydration, such as fewer wet diapers than usual
  • Difficulty breathing
  • Drowsiness
  • Lips or fingernails looking blue

Where to seek medical attention

If your child is experiencing severe symptoms (high fever, difficulty breathing, bluish skin color), call 9-1-1 or bring them to the nearest emergency room.

If your child is experiencing mild symptoms, you can treat at home with fluids and rest. You can also bring them to your primary care provider, or you can go to a Children’s Minnesota primary care clinic or a number of Children’s Minnesota Partners in Pediatrics primary care clinics with Ready Care options. They include:

Children’s Minnesota Partners in Pediatrics Primary Care Clinics

Brooklyn Park

  • Edinburgh Medical & Dental Plaza: 8500 Edinbrook Parkway Brooklyn Park, MN 55443
  • Phone: 763-425-1211 and fax: 612-874-2907
  • Online scheduling: Go here to schedule online
  • Hours for appointments and Ready Care:
    • Monday – Wednesday, 8 a.m.–4:30 p.m.
    • Thursday, Nov. 24 (Thanksgiving) – Closed
    • Friday, 8 a.m.–4:30 p.m.
    • Sunday, Nov. 27, 8:30 a.m. to 12 p.m. (extended hours for walk-in Ready Care)

St. Louis Park

  • 3910 Excelsior Boulevard, St Louis Park, MN 55416
  • Phone: 952-930-8400 and fax: 612-874-2909
  • Online scheduling: Go here to schedule online
  • Hours for appointments and Ready Care:
    • Monday – Wednesday, 8 a.m.–4:30 p.m.
    • Thursday, Nov. 24 (Thanksgiving) – Closed
    • Friday, 8 a.m.–4:30 p.m.
    • Saturday, Nov. 26, 8:30 a.m. to 12 p.m. (extended hours for walk-in Ready Care)

Maple Grove

  • 12720 Bass Lake Road, Maple Grove, MN 55369
  • Phone: 763-559-2861 and fax: 612-874-2902
  • Online scheduling: Go here to schedule online
  • Scheduled appointments and Ready Care available during clinic hours Monday through Friday:
    • Monday – Wednesday: 8 a.m.–7 p.m.
    • Thursday, Nov. 24 (Thanksgiving) – Closed
    • Friday: 8 a.m.–4:30 p.m.
    • Saturday, Nov. 26: 8:30 a.m.–2:30 p.m. (extended hours for walk-in Ready Care)
    • Sunday: 8:30 a.m.–12 p.m.

Plymouth

  • 2855 Campus Drive #350 Plymouth, MN 55441
  • Phone: 763-520-1200 and fax: 612-874-2908
  • Online scheduling: Go here to schedule online
  • Hours for appointments and Ready Care:
    • Monday – Wednesday, 8 a.m.–4:30 p.m.
    • Thursday, Nov. 24 (Thanksgiving) – Closed
    • Friday, 8 a.m.–4:30 p.m.

Children’s Minnesota primary care clinics

Hugo

  • 14701 Victor Hugo Blvd, Hugo, MN 55038
  • Phone: 651-426-1141 and fax: 651-426-1705
  • Online scheduling: Go here to schedule online
  • Hours for appointments:
    • Monday – Wednesday: 8 a.m.–5 p.m.
    • Thursday, Nov. 24 (Thanksgiving) – Closed
    • Friday: 8 a.m.–5 p.m.

Important updates:

Walk-in Ready Care

We are currently limiting the number of walk-in Ready Care appointments. If you do not have a scheduled appointment, you may not be able to get in or wait times could be long. Ready Care may close early due to increased patient volumes. We apologize for the inconvenience.

Patients 18+

It is our policy at Children’s Minnesota that we do not accept new patients over the age of 18 at our primary care and Ready Care clinics. If you are over 18, we recommend you seek care at another health care facility that cares for adults. Thank you for your understanding.

Mild symptoms can be treated at home

  • Mild fever and pain can be managed with over-the-counter medications like ibuprofen or acetaminophen.
  • Encourage children to stay hydrated and drink plenty of fluids.
  • Get plenty of rest.
  • Wear a mask and wash hands frequently to prevent the spread of respiratory viruses.

Children’s Minnesota experts discuss the flu and RSV

The kid experts at Children’s Minnesota are discussing the flu and RSV.

Read:

Watch: