Provider ratings and reviews

Children’s Minnesota values the relationships we have with our patients and families. We are committed to providing you the information you need to make informed decisions about your health care. As part of that commitment, we now post our providers’ patient experience ratings online.

About our survey

All ratings are submitted by actual patients and verified by a leading company in the patient experience industry to ensure that we are holding ourselves to the highest standards. NRC Health provides the technology to display ratings and comments on our provider profile pages.

Who receives the survey?

The survey is sent via text or phone call to a random sample of patients who have had a medical office visit with a primary care, specialty care or mental health provider. The survey is sent within a week following the appointment.

Why don’t I see patient ratings and comments for every provider?

To ensure an accurate and reliable rating, we follow the industry best practice that a provider’s star rating will only be posted on the site once they have received a minimum of 30 completed surveys. Other providers may work in a hospital environment that receives a different survey.

Do you post all comments?

Children’s Minnesota is committed to transparency. That means posting all relevant feedback – whether it’s positive or negative. However, we do not post comments that are false, profane or put the privacy of our patients at risk. Every provider star rating is published regardless of comment status.

What questions do you ask?

We calculate our star ratings based on responses to the following question:

Using any number from 0 to 10, where 0 is the worst provider possible and 10 is the best provider possible, what number would you use to rate this provider?

The 10 point scale is then converted to the 5 star rating: 10 points = 5 stars, 5 points = 3 stars, 0 points = 1 star.

Can anyone complete a survey or post a comment about a provider?

Only patients having a primary care, specialty care or mental health visit by a Children’s Minnesota provider may be selected to receive a survey. The results are based entirely from patients who have been treated by the provider.

How is patient information protected?

We don’t display patient or family names in the ratings and comments. All personally identifiable information, including protected health information, is removed prior to being posted.