These terms and conditions will be going into effect in October 2026.

Children’s Minnesota text messages terms and conditions

When you sign up for text messages from Children’s Minnesota, you are signing up to receive text messages related to your relationship with Children’s Minnesota including updates related to your visits, MyChart name account, one-time passcode, billing notifications, prescription reminders, and care management.

You can opt-out of SMS messages by texting STOP to respective short code. Your opt-out request will generate one final message confirming that you have been unsubscribed. You will no longer receive SMS messages from the short code you opted out from. If you want to join again, sign up using Children’s Minnesota MyChart or text HELP to the short code for instructions.

If you are experiencing issues with the messaging program you can reply with the keyword HELP for more assistance, or you can get help directly at 612-813-6216 or [email protected].

Carriers are not liable for delayed or undelivered messages.

Message and data rates may apply for any messages sent to you from us and to us from you. Message frequency may vary.

Go here for Children’s Minnesota Privacy Policy. Contact us at 612-813-6216 or [email protected].

Receipt of electronic communications

A. Consent to electronic communications 
If you have a MyChart  account, you were required to provide us with a valid phone number or email address as part of activating your MyChart account. By creating a MyChart account, you consent to receive communications regarding your MyChart  account or other accounts with Children’s Minnesota, appointments, visits, prescriptions, lab results, care that you receive from us, dieting tips, surveys, opportunities to participate in a research study, charges and amounts due, and any other news or information related to Children’s Minnesota or your health (collectively, “Informational Communications”) and sales, marketing and other promotional communications (“Promotional Communications”) by (i) electronic communications (e.g., by email, text message, MyChart direct messages, or by posting notices to the Digital Services), (ii) calls made with a prerecorded or artificial voice, or (iii) calls or text messages made via automated telephone dialing system. These communications may include operational and other informational notices about your MyChart  account (e.g., payment authorizations, password changes, and other transactional information) and are part of your relationship with us. These communications may include your Protected Health Information and other personal information.

In addition, even if you do not have a MyChart  account, by providing your phone number to us, you consent to receiving Informational Communications and Promotional Communications via email, text message, calls made with a prerecorded voice or artificial voice, or calls or text messages made via automated telephone dialing system. 

B. Opting out of messages 
You may opt out of receiving these communications at any time by following the unsubscribe instructions provided in the communications. We will honor opt outs as required by applicable law.

C. Legal communication requirements 
You agree that any communications that we send to you electronically will satisfy any legal communication requirements, including that such communications be in writing.

D. Security of email and text messages

You understand that email and text messages may be unencrypted and carry some risk that the information in the messages could be read by an unauthorized person. Accordingly, if you provide your mobile phone number or email address to us, Children’s Minnesota cannot guarantee the security and confidentiality of the email or text messages that we send to you. You agree that we are not responsible for any unauthorized access that occurs during or after the transmission of the email or text messages to you.