Translations: Español | Hmoob | Soomali
Appointment attendance and no-show process
We understand that life can be busy and sometimes plans change. To ensure we can provide timely care for all kids who need it, it’s important to attend your scheduled appointments or let us know as soon as possible if you need to cancel or reschedule. When you miss an appointment without letting us know, we can’t offer that time to another patient who needs care. To ensure your visit is smooth and efficient, please:- Plan to arrive 15 minutes early for check-in.
- Bring your ID, insurance card, and copay.
No-show appointment process
We have a no-show appointment process for our primary, specialty, mental health therapy and rehab clinics. If you miss more than three appointments within a year, it may affect your ability to schedule appointments at Children’s Minnesota.This information is also available in the following languages:
No-shows
A no-show is considered not showing up for a scheduled appointment and failing to contact the clinic to cancel or reschedule prior to the scheduled appointment.
We will send you a text or email if you have no-showed an appointment. Patients may be put on an alternative scheduling plan if they have three no-shows within a rolling twelve-month period.
After three no-shows within a year, a letter will be sent to the patient family . Your child may return to regular scheduling after one year if they do not miss any appointments.
