Appointment attendance and no-show process
We understand life can be busy and plans change. To help us provide timely care for all patients, please contact us as soon as possible if you need to cancel or reschedule your appointment.
If you miss an appointment without letting us know, we can’t offer that time to another patient who needs care.
To help your visit go smoothly, please:
- Arrive at the clinic by the time listed in your text message or email appointment reminder. Be sure to allow extra time for parking.
- Bring your photo ID, insurance card and copay.
Late arrivals
If you arrive late to your appointment, we may not be able to see your child and may need to reschedule.
What is a “no-show?”
A no-show means you missed a scheduled appointment without contacting us to cancel or reschedule before the appointment time.
What happens if I no-show an appointment?
To ensure all our patients can access care, we track missed appointments and follow a no-show appointment process across our clinics:
- Notifications: If your child misses an appointment, we will notify you via text message or email (if you are opted-in to receive messages).
- After five no-shows within a year, your child will move to an alternative scheduling process:
- Alternative scheduling process: You will be unable to schedule appointments online and must call the clinic directly to book future visits.
- How to return to regular scheduling: Your child will stay on the alternative scheduling process until their total number of no-shows from the last 12 months drops below five.
If your child continues to miss appointments, we may remove future appointments.
Appointment attendance and no-show process
We understand that life can be busy and sometimes plans change. To ensure we can provide timely care for all kids who need it, it’s important to attend your scheduled appointments or let us know as soon as possible if you need to cancel or reschedule.
When you miss an appointment without letting us know, we can’t offer that time to another patient who needs care.
To ensure your visit is smooth and efficient, please:
- Plan to arrive 15 minutes early for check-in.
- Bring your ID, insurance card, and copay.
Late arrivals: If you arrive late for an appointment, we may not be able to see your child and may need to reschedule.
No-show appointment process
We have a no-show appointment process for our primary, specialty, mental health therapy and rehab clinics. If you miss more than three appointments within a year, it may affect your ability to schedule appointments at Children’s Minnesota.
This information is also available in the following languages:
No-shows
A no-show is considered not showing up for a scheduled appointment and failing to contact the clinic to cancel or reschedule prior to the scheduled appointment.
We will send you a text or email if you have no-showed an appointment. Patients may be put on an alternative scheduling plan if they have three no-shows within a rolling twelve-month period.
After three no-shows within a year, a letter will be sent to the patient family . Your child may return to regular scheduling after one year if they do not miss any appointments.
