Need-to-know info for your first visit

Typically, an initial visit will last between one and two hours, although it can sometimes take longer. We ask that you work with our staff to sign consent forms to release records from your primary clinic and any other specialists you’ve seen—reviewing outside records gets us up to speed on much of what we need to know about your child’s medical history. Please also bring along a family history, as it’s important to know if any family members have had immune problems.

We know doctor’s visits can sometimes be overwhelming, but we’ll be sure to take the time to answer any questions you have. It may be easier to write these out beforehand so you don’t forget any once you’re here.

If your child’s care journey starts at one of our outpatient clinics, knowing what to expect helps make the first visit less stressful. Before the visit, talk about it with your child. Show your child a photo of the doctor from our directory.

Keep in mind that because the immune system function is primarily measured by blood tests, it is likely that your child will need a blood draw at the first meeting. Because these tests can take some time, it may be a good idea to bring a comfort item for your child — for example, a blanket or stuffed animal for a young child, or music or a favorite video for an older one.

Arriving for your appointment

Please arrive about 15 minutes before your scheduled appointment so we can complete the registration and insurance process. That way, we can more quickly concentrate on what’s most important —taking great care of your child. Remember to bring your ID and insurance card.

• Late Arrivals: If you arrive more than 15 minutes late for your appointment start time, you may need to wait, see a different clinician, or we may need to reschedule your appointment for another day.
• No Shows: If you need to cancel, please notify us at least 24 hours prior to your scheduled appointment.

For more information, please read our full appointment policy.

We look forward to meeting you and your child, and we promise to evaluate each little one who walks through our doors in a comprehensive manner.