How to address concerns
At Children’s Minnesota, we take great pride in the care we provide for our patients and their families. Whenever you have questions, concerns, comments, or something that needs to be addressed immediately, the first person to talk with is your child’s physician, nurse or another member of the health care team. You may also talk with the following people here at Children’s Minnesota:
Manager or director:
Your child’s nurse or unit operations coordinator will help you contact this person.
To file a complaint or grievance.
Hospital nursing supervisor:
For urgent matters during evening, overnight and weekend hours.
For concerns about your medical information privacy rights.
Social work department:
For emotional support, mental health concerns, resource connection, information or assistance about protective services for children or vulnerable adults.
Office of Ethics:
For consultation if you are facing difficult health care decisions.
You may also file a grievance with regulatory agencies:
The Joint Commission
Office of Quality and Patient Safety
One Renaissance Boulevard
Oakbrook Terrace, IL 60181
If you have concerns about your medical information privacy rights, you may contact: