Translation: Spanish

How to address concerns, complaints and grievances

If you and your family have any questions, concerns or wish to file a grievance, you have many options. You can talk to representatives at Children’s Minnesota or several other organizations.

Primary resources at Children’s Minnesota

We encourage you to talk to the following members of our team:

  • Your child’s nurse or physician
  • The manager or director (your child’s nurse or health unit coordinator will help you get in contact with them)
  • The family liaison
  • The hospital nursing supervisor (for urgent matters, during evening, overnight or weekend hours)

Additional resources at Children’s Minnesota

Use these resources if you have questions or concerns about these specific topics:

  • Medical privacy rights: Contact the privacy official if you have concerns about your medical information privacy rights. For all locations, call 952-992-5470 or toll-free at 1-866-225-3251.
  • Protective services: Call the social work department for information or assistance about protective services for children or vulnerable adults.
  • Difficult health care decisions: Contact the office of ethics for consultation if you are facing difficult health care decisions. For all locations, call 612-813-6169.

Regulatory agencies

You may also file a grievance with:

Office of Health Facilities Complaints
P.O. Box 64970
St. Paul, MN 55164-0970
651-201-4201 or 800-369-7994
[email protected]

Board of Medical Practice
2829 University Avenue SE, Suite 500
Minneapolis, MN 55414-3246
612-617-2130 or 800-657-3709

The Joint Commission
Office of Quality and Patient Safety
The Joint Commission
One Renaissance Boulevard
Oakbrook Terrace, IL 60181

Ombudsman for State Managed Health Care Programs
P.O. Box 64249
St. Paul, MN 55164-0249
651-431-2660 or 800-657-3729

If you have concerns about your medical information privacy rights, you may contact:

Office for Civil Rights
U.S. Department of Health and Human Services
233 N. Michigan Ave., Suite 240
Chicago, IL 60601
312-886-2359 or 800-368-1019